Returns & Refund Policy

RETURNS AND REFUNDS POLICY

Last updated: March 2026

1. Returns

If you are not satisfied with your purchase, you have the right to return the item within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused

• Be in its original condition

• Be returned in the original packaging where possible

To start a return, please contact us at: uniqueoakstore@gmail.com

2. Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed using the original payment method. Please note that it may take several business days for the refund to appear depending on your payment provider.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.

4. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us as soon as possible at:

uniqueoakstore@gmail.com

Please include your order details and, if possible, photos of the issue so we can resolve the problem quickly.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom or personalised products

• Items damaged due to misuse

6. Late or Missing Refunds

If you have not received your refund after it has been approved, please first check with your bank or payment provider. If the issue continues, contact us at uniqueoakstore@gmail.com.

7. Contact

If you have any questions about returns or refunds, please contact us at: uniqueoakstore@gmail.com